Withdrawal Notice

This withdrawal notice applies to purchases made through cyberskamp.com and the “Cyberskamp” mobile app. It is addressed to consumers where and for as long as a statutory right of withdrawal exists under the applicable law for distance contracts. Since we offer digital content and digital services worldwide and deliver physical goods depending on the shipping region, consumer protection requirements may vary by country. Mandatory statutory provisions of your country of residence or delivery take precedence over this notice.

Right of Withdrawal for Physical Goods

If you purchase physical goods, in particular shipped 3D-printed objects, you have, where provided by your applicable consumer law, the right to withdraw from this contract within fourteen days without giving any reason. The withdrawal period is fourteen days from the day on which you, or a third party named by you who is not the carrier, took possession of the goods. To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration. You can send your withdrawal by email to info@cyberskamp.com.

Effects of Withdrawal for Physical Goods

If you withdraw from this contract, we will reimburse you, where required under applicable law, for payments we have received from you for the returned goods without undue delay and at the latest within fourteen days from the day on which we receive your notification of withdrawal. For this reimbursement, we use the same payment method that you used for the original transaction, unless mandatory rules require otherwise. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earlier, where legally permissible. You must send back the goods without undue delay and in any event no later than fourteen days from the day on which you inform us of the withdrawal. You bear the direct cost of returning the goods, where permitted under applicable law.

Exclusion of the Right of Withdrawal for Personalized or Custom-Made Goods

To the extent permitted under applicable law, the right of withdrawal does not apply to contracts for the supply of goods that are not prefabricated and for whose production an individual choice or specification by the consumer is decisive, or which are clearly tailored to the consumer’s personal needs. This applies in particular to personalized or custom-adapted 3D-printed products.

Important Notice on Expiry of the Right of Withdrawal for Digital Products and Digital Services

For digital products provided as downloads and digital services that can be activated or used immediately after purchase, a statutory right of withdrawal may expire early under applicable law once performance has begun. This applies in particular to digital content not supplied on a tangible medium if you have expressly agreed that we begin performance before the withdrawal period expires and confirmed that you thereby lose your right of withdrawal, to the extent legally permissible. Since digital products and digital services are typically provided immediately after purchase in our checkout process, withdrawal is generally excluded once download, activation, or use has begun, where applicable law provides for this. Mandatory rights in cases of defective provision, denied access, or other statutory defect rights remain unaffected.

Template for a Withdrawal Declaration

If you want to withdraw from the contract, you can send us a clear declaration to info@cyberskamp.com, for example with the following content: “I/We hereby withdraw from the contract concluded by me/us for the purchase of the following goods or the provision of the following service. Ordered on / received on. Name of consumer(s). Address of consumer(s). Date.”

This document was last updated on February 19, 2026.